1. Introduction

Sisuwings, Business ID 3418122-5, located at Kaarikuja 1 M 99, 00940 Helsinki, Finland (hereinafter referred to as the “Data Controller”), operates the website www.sisuwings.com (hereinafter referred to as the “Sisuwings”) and provides taxi brokerage services through our platform (including our mobile applications). This Privacy Policy explains how we collect, use, and protect your personal data, in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

The Data Controller takes your privacy seriously and respects your rights regarding personal data processing. This policy applies to all personal data processed by Sisuwings, regardless of how it is provided (via the Website, mobile applications, phone, or in paper format).

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2. Contact Details of the Data Controller

The Data Controller is:

Sisuwings
Business ID: 3418122-5
Address: Kaarikuja 1 M 99, 00940 Helsinki, Finland
Website: www.sisuwings.com
Email: help@sisuwings.com
Phone: +358 40 362 7833

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3. Contact Details for Data Protection Inquiries

For any questions or concerns related to data protection, please contact us at:

Email: help@sisuwings.com
Phone: +358 40 362 7833

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4. Purposes of Processing and Legal Basis

We process your personal data for the following purposes:

Service Provision: To fulfil or make arrangements for providing taxi brokerage services, including the booking of rides, facilitating payments, and ensuring communication between riders and drivers.

Customer Service: To offer customer support, resolve issues, handle complaints, and provide necessary assistance to our users.

Legal Compliance: To comply with applicable laws, including tax regulations, payment processing, and maintaining financial records.

Marketing and Communication: To send promotional materials, updates, and other marketing communications with your consent (where required).

The legal basis for processing your personal data includes:

Performance of a contract (e.g., fulfilling ride bookings).

Compliance with legal obligations.

Consent for certain types of data processing (e.g., marketing).

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5. Categories of Personal Data

We collect and process the following categories of personal data:

User Data: First name, last name, email address, phone number, IP address, payment details, and geolocation data (for booking and ride coordination purposes).

Driver Data: Name, email address, phone number, geolocation, vehicle information, driver’s license, photo, profession, identity documents, tax information (e.g., taxpayer ID, VAT number), and payment details.

Booking Data: Details of bookings, including dates, times, pick-up/drop-off locations, ride history, and ratings.

Customer Support Data: Any additional data provided through customer support requests, including images, videos, or files related to issues or queries.

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6. Sharing of Personal Data Between Riders and Drivers

To facilitate the booking and execution of rides, we allow direct communication between riders and drivers. This includes:

Rider’s Phone Number: When you book a ride, the driver will be able to see your phone number to contact you if necessary (e.g., for coordination, delays, or other logistical matters).

Driver’s Phone Number: Similarly, the rider will be able to see the driver’s phone number to reach out in case of any issues or questions related to the ride.

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7. Categories of Data Recipients

We share your data with the following recipients:

Sisuwings Employees: Data is provided to our employees who need it to fulfill their duties in connection with providing services.

External Service Providers: We use third-party service providers (e.g., Stripe for payment processing, ApplePay for transactions) who process personal data according to our instructions. These providers are monitored by Sisuwings both before and during the provision of their services.

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8. Transfer of Data Outside Finland

Your personal data will not be transferred outside of Finland, the European Union (EU), or the European Economic Area (EEA). We ensure that any third-party providers we work with comply with relevant data protection laws, and data transfers are made with appropriate safeguards.

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9. Data Retention Period

Sisuwings will retain personal data only as long as necessary to fulfill the purposes for which it was collected. In general, data will be deleted no later than three months after the original purpose is no longer valid, unless required by law (e.g., for tax or accounting purposes) to retain the data for a longer period.

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10. Data Subject’s Right of Access to Personal Data

As a data subject, you have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request corrections or updates to your personal data.

Deletion: Request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).

Restriction or Objection: Request restrictions on processing or object to the processing of your personal data for certain purposes.

To exercise these rights, you may submit a request either in person (at our official address with proof of identity) or by email, signed with a secure electronic signature.

We will respond to requests within the time frame required by applicable law (typically one month from receipt of the request).

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11. Security of Personal Data

Sisuwings implements appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage systems.

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12. Changes to This Privacy Policy

Sisuwings reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

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13. Contact Information

For any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at:

Sisuwings Customer Support
Email: help@sisuwings.com
Phone: +358 40 362 7833
Business ID: 3418122-5
Address: Kaarikuja 1 M 99, 00940 Helsinki, Finland